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Digium Awarded 5-Star Rating in CRN's 2014 Partner Program Guide (Mar 21, 2014)
HUNTSVILLE, Ala., March 18, 2014 /PRNewswire/ Digium, Inc., the Asterisk Company, today announced it has been awarded a 5-Star rating in the CRN 2014 Partner Program Guide. The annual directory is the definitive listing of technology vendors that service solution providers or provide products through the IT channel. The 5-Star Partner Program rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

Click here to read the full press release.

Metaswitch Forum 2014 - The Brains of the New Global Network (Mar 10, 2014)
Join NETXUSA and our partners at Metaswitch Forum 2014, May 12-15, 2014 in New Orleans, LA, booth #315.

WELCOME TO YOUR NEW NETWORK NERVOUS SYSTEM. The brains of the new global network are on the move, sitting at the head of a new network nervous system that separates signaling from media, software from hardware and you from your competition.

Off-the-shelf servers in public and private clouds can now host real-time communication services that scale on demand. At Metaswitch Forum 2014 we'll explore these advances, explaining how best to maximize your network and business performance today, while creating a viable path to a cloud-based, software-centric, all-IP future.

Metaswitch Forum has always been an intelligent choice. So please join us in New Orleans this May. It's network context for your neocortex.

Click here for more information.

Polycom Recognizes NETXUSA as 2013 North American Distributor of the Year (Feb 19, 2014)
VANCOUVER, Canada, TEAM Polycom 2014 and SAN JOSE, Calif. - Feb 13, 2014: Polycom, Inc. (Nasdaq: PLCM) today announced the winners of its annual list of top-performing partners during TEAM Polycom 2014, the company’s annual partner conference, held in Vancouver, Canada, February 11-13, 2014. Polycom recognized honorees based on execution and performance, customer success, business results, and overall commitment to co-developing innovative solutions.

"Partners are a critical component of Polycom's success," said Mike Conlon, Vice President of Worldwide Channels, Polycom. "Together, we serve a diverse customer base with unique challenges to solve. Our combined efforts help them succeed and together we will continue to drive growth and broader adoption of Polycom's video, voice and content solutions."

Click here to read the full press release.

Join NETXUSA at the 2014 Channel Partners Conference (Jan 17, 2014)
The Channel Partners Conference & Expo is the must attend event for VARs, MSPs, agents, system integrators and consultants looking for new solutions and architectures to create business value for their customers. Join more than 3,500 of your colleagues at The Venetian & Sands Expo. You'll have the opportunity to meet the top technology and service providers in the industry and learn about the latest innovations. Get insight into channel transformation at our keynote sessions. Discover all you'll need to create a road map for creating a competitive advantage for your customers through our comprehensive education program.

Registration is now live! Click here to reserve your place
at the can't-miss event for solutions providers!
Now Available: Polycom VVX Expansion Modules! (Dec 26, 2013)
The Polycom VVX Color Expansion Module and Polycom VVX Expansion Module are now available from NETXUSA.

Polycom VVX Color Expansion Module
The Polycom VVX Color Expansion Module is an optimal solution for telephone attendants and other "power users" who manage multiple simultaneous telephone calls

Polycom VVX Expansion Module
The Polycom VVX Expansion Module is an optimal solution for telephone attendants, and other "power users" who manage multiple simultaneous telephone calls on a daily basis.
NETXUSA Adds Tely Labs’s to its Portfolio (Dec 26, 2013)
REDWOOD CITY, CALIF. – December 16, 2013 – Tely Labs, the leader in simple, secure and affordable videoconferencing systems, today announced that communications distributor NETXUSA has added the telyHD platform to its VoIP and videoconferencing portfolio. The move further extends Tely Labs’s channel reach and enables NETXUSA’s network of more than 5,000 telecommunications service providers and resellers to offer economical videoconferencing to their customers as a hosted service.

“Providing video services in the cloud is a logical extension to providing voice services in the cloud,” said Eric Todd,  CTO at NETXUSA. “With the telyHD Pro, we have a uniquely accessible platform that supports our service providers’ business model of bundled, managed communications services.  And because Tely Labs has established a new price/performance standard, every organization can now have video communications and content sharing whenever they want it, wherever they want it.”

Tely Labs recently completed interoperability testing with BroadSoft’s® BroadWorks® application platform, enabling new sales channels to deliver Tely Labs’s affordable videoconferencing solution as a hosted service.

Click here for the full press release.

NETXUSA's New Support and RMA System Released (Dec 26, 2013)
NETXUSA has released a new feature rich Support and RMA system. This major release includes simplified RMA and Support steps, while adding many additional features that have been requested by our partners.

Features and Benefits include
:

•New Support ticket and RMA statuses
•Revised notification system to provide real time updates on each major step in a process
•Return Labels on Demand
•Absolute visibility to our process including Testing Checklists and Component validation utilized per product
•Documentation of all Support and RMA process options
•Faster turn around times on all Support and RMA requests

Support and RMA Types:
Presales Support – provides answers to product questions prior to purchase including technical information, provisioning, asset tags and other ChannelWare Services.
Troubleshooting - provides technical support and troubleshooting for products that you have purchased and received.
Warranty Inquiry - used to confirm that a product issue is due to a product failure and that the product is under warranty. If necessary, a replacement method of Replace Upon Receipt or Advanced Replacement can be determined.
Replace Upon Receipt - Used to create an RMA for a defective product that is under warranty. Replacement products will be shipped once the defective product is received and tested by NETXUSA.
Advanced Replacement - Used to create an RMA for a defective product that is under warranty. Replacement products will be shipped immediately upon submitting an advanced replacement request.
Shipment Issue - used to report an issue with a shipment including short ship, missing parts, services were not applied / included and incorrect products received.
Return for Credit - used to create an RMA for a non-defective product that is under warranty.

Support and RMA Documentation:
Support and RMA How To Guide
Support and RMA Email Notification Examples

Join NETXUSA at ITEXPO 2014, Booth #400 (Dec 26, 2013)
The event will be held January 28-31, 2014, at the Miami Beach Convention Center in Miami Beach, FL, and will converge education, innovation and networking opportunities for businesses looking for the latest technologies and best practices in customer interaction, enterprise, mobility and next-gen service delivery.

Click here for more information and to register.

Cloud Partners - Chicago, IL, September 11-13, 2013 (Jul 23, 2013)
Join NETXUSA and our partners at Cloud Partners 2013, booth #209!

Cloud Parnters will be held September 11-13, 2013 at McCormick Placein Chicago.

As cloud services, communications, infrastructure and more are becoming commonplace for the channel to sell, deliver or build, Cloud Partners will serve as a gathering point for providers and the channel to come together and:

• Explore and debut new cloud solutions
• Discover new architectural approaches to achieving customer needs
• Outline and define new business models in a cloud-based economy
• Learn from industry thought leaders and partners who are defining the space

Cloud Partners attendees will be looking to connect with biggest players - from service providers steering the industry to master agents making big investments in cloud to the technology pioneers enabling the category. Make sure your company is at the show to meet them.

Click here for more information and to register.
ITEXPO - Las Vegas, NV - August 26-29, 201 (Jul 23, 2013)
Join NETXUSA and our partners at ITEXPO 2013, booth #302.

The event will be held August 27-29, 2013, at Mandalay Bay in Las Vegas and will converge education, innovation and networking opportunities for businesses looking for the latest technologies and best practices in customer interaction, enterprise, mobility and next-gen service delivery.

"We are excited to be participating in this fall's ITEXPO in Las Vegas, where we will be showcasing many of our value-added solutions for reseller and service provider partners," said Eric Todd, CTO at NETXUSA, Inc. "In addition we will be showcasing solutions provided by many of our manufacturer partners including Polycom and Digium."

Click here for more information and to register.
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